Terms & Conditions
Last updated: 11 October 2026
These Terms & Conditions apply to your use of spirit-box.com and to the quote process before you buy a Spirit-Box home. Please read them before you request a quote or book a consultation.
1. Scope
1.1 These terms apply to:
- your use of the website spirit-box.com; and
- the steps before a purchase: enquiries, consultations, quotes, catalogues and plans we send you.
1.2 A purchase is made only by signing a written Sales Agreement. The Sales Agreement and its annexes (specification, plans, price, payment and delivery schedule, warranty terms) govern the sale itself. If anything in the Sales Agreement differs from these terms, the Sales Agreement prevails, unless the law requires otherwise.
1.3 Sections 7 to 12 summarise the main terms we offer in our Sales Agreements, so that you know them before you decide to buy.
1.4 Consumers and business customers. You are a "consumer" if you buy for purposes outside your trade, business or profession. Some terms below apply only to consumers, and nothing in these terms limits the rights consumers have under mandatory law.
1.5 This document is available in several languages. Translations are provided for convenience; if they differ, the English version prevails, except where mandatory consumer law of your country provides otherwise.
2. Who we are
The seller is:
SIA Spirit-Box
Reg. No. 40203721431
Parka iela 2-3, Priekuļi, Priekuļu pag., Cēsu nov., LV-4126, Latvia
Email: info@spirit-box.com
Phone / WhatsApp: +371 25 555 847
VAT No.: LV40203721431
Spirit-Box homes are built by SIA Your Dream House (Reg. No. 42103094638, Ģenerāļa Baloža iela 3-46, Liepāja, LV-3414, Latvia), at its production site at Ezermalas 3, Liepāja, LV-3401, Latvia. Spirit-Box is the factory's official sales office.
3. Using the website
3.1 You may use the website for personal, non-commercial information and to contact us. You must not misuse it, for example by sending spam or malicious code through the form, or by trying to access it without authorisation.
3.2 We try to keep the website accurate and available, but we cannot guarantee that it is always error-free or uninterrupted. We may change or update its content at any time.
3.3 How we handle your personal data is explained in our Privacy Policy.
4. Quotes and consultations
4.1 Consultations and quotes are free of charge.
4.2 The website does not show prices. Information on the website, in our catalogue and in a quote is an invitation to enter into discussions, not a binding offer. A quote is non-binding and becomes binding only when both parties sign the Sales Agreement.
4.3 A quote is based on the information you give us (model, options, site location and access). Transport is quoted for your specific site. If that information changes, or the site check shows that more is needed (for example a larger crane or a special route), the quote may change before the Sales Agreement is signed.
4.4 The validity, payment terms and VAT treatment of each quote are set out in your individual quote and Sales Agreement.
4.5 Unless the quote or Sales Agreement says otherwise, prices do not include the foundation, utility connections, permits, local fees, or work by your own contractors (see section 6).
5. Images, descriptions and specifications
5.1 Most images on the website are visualisations (computer renderings), and are labelled as such. They show the design and the atmosphere of a model. They may include furniture, decoration, landscaping, colour variants, options and upgrades (for example the Lux bathroom) that are not included in the standard price.
5.2 Real materials vary: natural timber, charred-timber (Shou Sugi Ban) facades and finishes differ in grain, colour and texture, and colours on screen differ from real colours. This is not a defect.
5.3 Sizes on the website (for example GBA, room areas and the maximum height of 4 m) are approximate. The binding specification is the one attached to your Sales Agreement.
5.4 We may improve designs, materials and technical details over time. We will not change anything in a signed Sales Agreement without your agreement, except for changes that are required by law or are minor technical changes that do not reduce quality, function or value.
6. Your responsibilities as a buyer
Unless the Sales Agreement says otherwise, you are responsible for:
- Permits and approvals: finding out which permits your country and municipality require, applying for them and obtaining them before delivery. We provide the building plans and technical documents for your application. Whether a permit is needed, and whether a model may be used for living, renting or as a holiday home, depends on local rules. We do not guarantee that any model will be approved in your location.
- Local building rules: if you are outside our core markets (Sweden, Denmark, Norway, Finland, the Netherlands, Germany and France), or in the USA or Canada, checking with us and your local authority before signing which local codes, certifications or engineering approvals apply.
- Foundation: having a suitable foundation built by a contractor of your choice, according to our foundation plan, before the agreed delivery date (we usually recommend screw piles or a point foundation).
- Utilities: arranging connections for electricity, water and sewage (and heating, if applicable) up to the connection points we specify.
- Site access: making sure that the site and the access route are suitable for heavy transport and a crane on the delivery day (load-bearing road, enough width and height, free space for the crane, no overhead obstacles), and getting any permissions needed from neighbours or road authorities. We carry out a site access check before delivery.
- Being present (or represented) at delivery and at the handover inspection.
- Accurate information: giving us correct information about the site, its address and access.
If delivery or assembly cannot go ahead as agreed because of something you are responsible for, reasonable extra costs (for example waiting time, a second transport or storage) may be charged as set out in the Sales Agreement.
7. Price and payment
7.1 The price is the fixed price stated in the Sales Agreement for the home and the options listed in it. Transport and assembly are priced in the Sales Agreement for your site.
7.2 Unless agreed otherwise:
- 60% deposit is payable on signing the Sales Agreement;
- the 40% balance is payable when production is complete, before the home is transported to your site.
7.3 An individual payment plan can be agreed in writing.
7.4 Payment details are set out in your individual quote and Sales Agreement.
7.5 Production starts once the deposit has been received. Delivery takes place once the balance has been received.
8. Production, delivery and assembly
8.1 Production time is typically 10–18 weeks after the order is confirmed (the Sales Agreement is signed and the deposit received). The expected delivery date or period is set out in the Sales Agreement.
8.2 We deliver worldwide. Transport is quoted for each site. We arrange the specialised transport and the crane team, unless agreed otherwise.
8.3 On site, a single module is usually assembled within a few hours. Homes built from several modules, and connections to the utilities you have prepared, may take longer.
8.4 We will tell you promptly about any delay. If we fail to deliver within the agreed time, consumers have the rights set out in the law (including, where the law allows, the right to set an additional period and then terminate the contract).
8.5 We are not liable for delays caused by events beyond our reasonable control (for example extreme weather that makes transport unsafe, road closures or official restrictions), provided we tell you promptly and do what we reasonably can to limit the delay.
8.6 Risk. For consumers, the risk of loss or damage to the home passes to you when you, or a person you appoint (other than the carrier), take physical possession of it, which is normally on delivery to your site. For business customers, the Sales Agreement sets out when risk passes.
9. Handover inspection and acceptance
9.1 After assembly, you (or your representative) and our representative inspect the home together.
9.2 Factory defects found at this joint inspection are repaired on site, free of charge, before the acceptance certificate is signed.
9.3 When the home matches the Sales Agreement, both parties sign the acceptance certificate. Any minor issues that do not prevent use may be listed in the certificate with an agreed date for repair.
9.4 Signing the acceptance certificate does not take away your rights for defects that could not reasonably be seen at the inspection, or that appear later. Your statutory rights (section 11) and our warranty (section 10) still apply.
10. Spirit-Box warranty (commercial guarantee)
10.1 Guarantor: the guarantor's name and address are stated in the warranty statement you receive (see 10.6).
10.2 What is covered: the load-bearing structure of the home (the structural timber frame of floors, walls and roof) for 10 years from the date of the acceptance certificate.
10.3 How to make a claim: contact us at info@spirit-box.com, by phone or on WhatsApp at +371 25 555 847, describe the problem and send photos if you can. We will assess it and arrange the repair.
10.4 What is not covered: for example normal wear and tear; the natural ageing, colour change or weathering of timber and the charred-timber facade; damage caused by an unsuitable or faulty foundation, utility connections or other work by third parties; changes or repairs not approved by us; failure to follow the maintenance instructions; accidents and misuse.
10.5 Your statutory rights are not affected. This warranty is given in addition to, and does not limit, your statutory rights (section 11). Using the warranty is free of charge.
10.6 We will give you the warranty statement on paper or another durable medium at the latest at delivery.
11. Your statutory rights (legal guarantee)
11.1 If you are a consumer, the seller is liable under the law for any lack of conformity of the home with the Sales Agreement that exists at delivery and becomes apparent within at least two years of delivery (EU Directive 2019/771, as implemented in national law). Your remedies are, in this order of priority: repair or replacement, and then a price reduction or termination of the contract.
11.2 Depending on your country and on how the home is used and installed, longer periods or other rules, including construction law, may apply. We do not limit these rights.
11.3 Please tell us about any defect as soon as possible after you discover it.
12. Right of withdrawal (consumers)
12.1 Standard models. If you are a consumer and you conclude the Sales Agreement at a distance (for example by email or electronic signature) or outside our business premises, you generally have the right to withdraw from it within 14 days without giving any reason. The period starts on the day you, or a person you appoint (other than the carrier), take physical possession of the home. The Sales Agreement will tell you how to withdraw, give you a model withdrawal form, and explain the effects of withdrawal (refunds within 14 days, the return of the goods and the cost of returning them, and liability for any diminished value).
12.2 Homes made to your specifications. Under Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. This is likely to include bespoke "Create Your Own" homes and homes with individual changes to the layout or structure. We will tell you clearly, before you sign, whether a right of withdrawal applies to your order.
12.3 Because a home is very large and heavy, returning it would involve significant transport and crane costs. The Sales Agreement will state these costs in advance, as the law requires.
12.4 Business customers have no statutory right of withdrawal.
13. Liability
13.1 We are liable in accordance with the law for the proper performance of the Sales Agreement.
13.2 Nothing in these terms or in the Sales Agreement excludes or limits our liability for:
- death or personal injury caused by our negligence;
- intent (wilful misconduct) or gross negligence;
- fraud;
- liability under product liability law; or
- your statutory rights as a consumer, including your rights for lack of conformity.
13.3 Subject to 13.2, we are not liable for:
- losses caused by work, materials or decisions that are your responsibility (section 6), such as the foundation, utilities, permits and site access, or by your contractors;
- losses caused by a refused permit or a change in local rules, provided we supplied the agreed plans and documents;
- interruptions or errors on the website, or the content of third-party websites linked from it.
13.4 For business customers, and subject to 13.2, our total liability under the Sales Agreement is limited to the price paid, and we are not liable for indirect or consequential loss, such as loss of profit or rental income.
14. Intellectual property
14.1 All content on the website, including text, visualisations, photos, videos, floor plans, designs, the Spirit-Box name and logo, belongs to SIA Spirit-Box, SIA Your Dream House or their licensors, and is protected by copyright and other intellectual property laws.
14.2 You may view and print pages for your own personal use. You may not copy, publish or use our content, plans or designs commercially, or build a house from our plans other than the one you bought, without our written permission.
14.3 Building plans and technical documents we give you may be used only to obtain permits, finance and insurance for, and to build, use and maintain, the home you bought from us.
14.4 If we design a bespoke home with you ("Create Your Own"), the Sales Agreement sets out who owns the design rights.
15. Governing law
15.1 These terms, and any non-contractual obligations arising from them, are governed by the law of the Republic of Latvia, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
15.2 If you are a consumer living in another country, this choice of law does not deprive you of the protection of the mandatory rules of the law of the country where you live (Article 6(2) of Regulation (EC) No 593/2008, "Rome I", or the equivalent rules applicable in your country).
16. Complaints and disputes
16.1 If you have a complaint, please contact us first at info@spirit-box.com. We will confirm receipt and reply as soon as possible, within the time limit set by law.
16.2 If we cannot resolve it, consumers may use out-of-court dispute resolution:
- Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs, PTAC) – its Consumer Dispute Resolution Commission, Brīvības iela 55, Riga, LV-1010, Latvia, www.ptac.gov.lv. The procedure is free of charge and in Latvian.
- European Consumer Centre (ECC) network, for cross-border disputes: the ECC in your country of residence can help free of charge.
- An alternative dispute resolution body in your country, listed on the European Commission's "Consumer redress in the EU" website.
16.3 Otherwise, disputes are decided by the courts of the Republic of Latvia. Consumers may also bring proceedings in the courts of the country where they live, and may be sued only there (Regulation (EU) No 1215/2012, "Brussels I recast", or the equivalent rules applicable in your country, for example the Lugano Convention for consumers in Norway).
17. Changes to these terms
We may update these terms. The version published on the website when you request a quote applies to the quote process. A signed Sales Agreement is not changed by later updates to these terms.
18. Contact
SIA Spirit-Box
Parka iela 2-3, Priekuļi, Priekuļu pag., Cēsu nov., LV-4126, Latvia
info@spirit-box.com · Phone / WhatsApp: +371 25 555 847